File a Grievance

If your transaction failed, your money did not reach the recipient, or you have any complaint about Artham's services, please contact our Nodal Officer directly using the details below.

Nodal Officer

Name: Jatin Rapra

Phone: +91 72909 91928

Email: [email protected]

Postal address: YVSTG FINTECH PRIVATE LIMITED, House No 723, Ground Floor, Block A, Phase-2, Vijay Vihar, Rohini Sector 5, North West Delhi, Delhi 110085, India

What to include

To help us investigate quickly, please include the following details when you call or email:

  • Transaction ID (visible in the Artham app under transaction history).
  • Date and time of the transaction.
  • Transaction amount.
  • Last 4 digits of the sender's and receiver's bank accounts.
  • A short description of the issue.

Response and resolution timelines

  • First response: within 24 hours of receipt.
  • General complaints: resolution targeted within 7 days.
  • Compliance-severity complaints (failed transfer, missing money, suspected fraud): resolution targeted within 1 day.

External escalation

If your grievance is not resolved to your satisfaction, you may escalate to:

  • RBI Banking Ombudsman — cms.rbi.org.in (after 30 days, or earlier if rejected by us).
  • The Data Protection Board of India — for personal-data and DPDPA matters, once the Board is operational under DPDPA Act 2023.

Registered office: House No 723, Ground Floor, Block A, Phase-2, Vijay Vihar, Rohini Sector 5, North West Delhi, Delhi, India - 110085.
Artham is a product of YVSTG FINTECH PRIVATE LIMITED (CIN U63999DL2024PTC435709), operating under Eko's RBI-approved Business Correspondent umbrella.